Frequently Asked Questions

Click the registration button on the sixgme homepage and complete the sign-up form with your full legal name, date of birth, mobile number and email address. Choose a strong, unique password, confirm you are 18 or older and submit. You will receive a verification email or SMS to activate the account. Once active, you can log in, explore the platform and make your first deposit after completing any required identity checks.

For KYC verification, you will typically need a government-issued identity document — a CNIC (Computerised National Identity Card) is the most common option for Pakistani players, though a valid passport is also accepted. You may also be asked to provide proof of address, such as a recent utility bill or bank statement, and in some cases a selfie or photograph alongside your ID document. All documents must be clear, current and unmodified.

No. sixgme strictly allows one account per individual. Duplicate accounts — whether identified by name, CNIC, device, payment method or IP address — are prohibited under the Terms & Conditions. If a duplicate account is detected, both accounts may be suspended and any associated balances or bonus funds forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation before it escalates.

The minimum age to register and play on sixgme is 18 years old, or the higher minimum required by the applicable operator licence jurisdiction — whichever is greater. Age verification is applied during registration and may be enforced again via KYC documents at any point. Underage gambling is strictly prohibited. Any account found to belong to a user under the minimum age will be closed immediately and any funds handled in accordance with applicable law.

On the login screen, click "Forgot Password?" and enter the email address linked to your sixgme account. You will receive a password reset link by email. Click the link, set a new strong password and log in. If you no longer have access to the registered email address, contact the support team directly — they will verify your identity and assist you in regaining access to your account securely.

Available payment methods are displayed inside your account's cashier section and may include bank transfers and cryptocurrency options such as BTC and USDT, among others. Payment references familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, and bank transfers through institutions like HBL, UBL, Meezan Bank or Bank Alfalah — are mentioned for contextual familiarity only. sixgme does not represent that any named provider endorses or facilitates gambling transactions. Check the cashier for currently active options.

Minimum deposit amounts vary by payment method and are displayed clearly within the cashier section of your account. Figures are shown in your account currency, which may include PKR. We recommend checking the cashier directly before initiating a transaction, as limits can be updated periodically. There is also a minimum deposit threshold required to activate certain welcome bonuses — this is stated in the relevant bonus terms at the time of the offer.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is fully complete. Once a withdrawal request is approved internally, the funds are dispatched to your registered payment method. Cryptocurrency withdrawals are generally processed faster than bank-based methods. Processing times are published in the cashier alongside each withdrawal option. Completing KYC verification in advance is the single most effective way to avoid withdrawal delays.

As a general rule, withdrawals must be processed back to the same payment method used for the original deposit — this is a standard anti-money laundering requirement. If your original deposit method does not support withdrawals, or if you have deposited via multiple methods, the support team can guide you through the available options based on your account's verified payment history. Withdrawals to third-party accounts or unverified methods are not permitted.

Withdrawal reviews are triggered by a few common reasons: incomplete KYC documentation, a large or unusual withdrawal amount requiring additional verification, or an active bonus with outstanding wagering requirements that must be satisfied before funds can be released. In most cases, you will be notified of the reason via email or an in-account message. Responding promptly to any documentation request is the fastest way to resolve a pending review and release your funds.

sixgme covers a wide range of cricket markets — including Pakistan Super League (PSL) matches, ICC tournaments such as the Cricket World Cup and T20 World Cup, bilateral Test and T20I series, and domestic competitions. Beyond cricket, the sportsbook includes football, UFC, tennis, basketball and esports. Both pre-match and live in-play betting are available on selected events. Odds and market availability are updated in real time and subject to change up to the point of bet acceptance.

The sixgme casino catalogue includes live dealer games (baccarat, roulette, blackjack, live game shows), video slots, classic table games and speciality titles. The live casino section streams real dealers in real time, providing an authentic high-roller atmosphere from your device. Slot titles range from modern video slots with bonus features to classic three-reel games. RTP (Return to Player) figures for each game are accessible within the game's information panel.

RTP (Return to Player) is the theoretical percentage of total wagered money that a slot game returns to players over millions of rounds. A slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over its lifetime. Critically, RTP is a long-term statistical average — it does not predict individual session outcomes. Higher RTP means better theoretical odds for the player over time, but variance means actual session results can differ significantly from the RTP figure.

Yes. The sixgme platform is fully optimised for mobile browsers on both Android and iOS devices, so you can access the full game catalogue, place sports bets, manage your account and use the cashier directly from your phone — whether you are in Karachi, Lahore, Islamabad or anywhere else in Pakistan with a data connection. No app download is required to use the mobile browser version, though a dedicated app may be available — check the platform for current options.

If a sporting event is cancelled, abandoned or postponed beyond the applicable settlement window, sixgme typically voids all bets placed on that event and returns the original stake to your account balance. The specific rules depend on the sport, market type and the circumstances of the cancellation — for example, rain-affected cricket matches follow specific void and settlement rules. Full sportsbook rules for each sport and market are available within the relevant betting section of the platform.

A wagering requirement (sometimes called a rollover) is the minimum total value of qualifying bets you must place before any bonus-derived winnings can be withdrawn. It is expressed as a multiplier of the bonus amount — for example, a 30x requirement on a PKR 5,000 bonus means you must wager a total of PKR 150,000 in qualifying bets before withdrawing winnings from that bonus. Game contribution rates, eligible markets and time limits all affect how quickly the requirement is met, and are set out in the specific bonus terms.

No. Bonus funds and any winnings generated from them are subject to wagering requirements before they can be withdrawn. You may, however, request a withdrawal of your real-money balance (funds deposited by you, not derived from bonuses) at any time — though doing so before meeting the wagering requirement typically results in the active bonus and associated winnings being forfeited. The cashier will clearly separate your real-money balance from your bonus balance so you can track both independently.

No — game contribution rates vary. Slot games typically contribute 100% of each wager towards the requirement, while table games like roulette and blackjack often contribute a lower percentage (sometimes 10–20%), and certain games may contribute 0%. Live casino games frequently have reduced or zero contribution. The exact contribution rates for each bonus are detailed in the specific promotion's terms. Checking contribution rates before choosing which games to play with bonus funds is strongly recommended.

If a bonus expires before its wagering requirement is met in full, the remaining bonus funds and any winnings derived from those bonus funds are forfeited. Only your real-money balance is retained. Bonus expiry dates are stated clearly in the individual bonus terms at the time of the offer — typically ranging from 7 to 30 days depending on the promotion type. Setting deposit and loss limits in advance can help ensure your bonus play stays within a planned budget and timeframe.

Log in to your sixgme account and navigate to the Responsible Gambling section within your Account Settings. From there, you can set daily, weekly or monthly deposit limits and loss limits in PKR. Limit reductions take effect immediately. Increases may be subject to a cooling-off period to protect against impulsive decisions. If you cannot access your settings, contact the 24/7 support team and they will activate any limit on your behalf without delay.

Self-exclusion allows you to voluntarily suspend your access to the platform for a defined period — from six months up to five years — or permanently. Once activated, you cannot log in, deposit or place bets for the duration of the exclusion. Promotional communications are also stopped. Self-exclusion cannot be reversed before the chosen period expires. Requests are processed promptly via your account settings or by contacting support. A permanent option is available if you want to close your account for good.

Gambling regulation in Pakistan is governed by the Prevention of Gambling Act, 1977 and applicable provincial legislation. sixgme does not claim to hold a licence or endorsement from any Pakistani government body, the PTA or the State Bank of Pakistan. It is each player's sole responsibility to determine whether accessing an online gambling platform is lawful in their jurisdiction before registering or playing. Nothing on this page or site constitutes legal advice. If you are uncertain, consult a qualified legal professional in your area.